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Exceed customer expectations with
Vidyard for Customer Support

Click. Watch. Close.
Resolve cases faster and transform the customer experience.

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Smarter self service

Help your customers help themselves. Vidyard makes it a snap to record, share, update and manage customer support videos that help you deflect more cases and boost the efficiency of your support team.

Enable your team to provide the best possible customer experience.

More personal, more satisfied

A little personalization can go a long way. Empower your support team to record and share personal video messages that help to solve issues faster, boost CSAT and humanize the support process.

Your customers’ expectations are changing – exceed them with the power of video.

Reduce time-to-close

Don’t just solve it, close it. Know exactly if, and when, customers watch your videos with viewer notifications. Add interactive forms to each video to gain immediate feedback on whether or not it resolved their issue. With Vidyard you know when it’s closing time.

With these simple tips, your customers will be watching their way to success in no time.

Seamlessly integrated

Make video a simple and natural part of how your team works. With Vidyard you can easily record, share and track your videos from right within your existing email, CRM and Customer Support solutions.

Find out how you can leverage the power of video to provide the next best thing to being there in person.