Video in Service Cloud gives you faster,
smarter customer support

Today's customers expect to find answers and get support on their terms. Vidyard helps support teams deliver faster, smarter more personalized customer support through the power of video and viewer analytics.

Close Cases Faster

Send Videos

Send the best, most relevant support videos to customers right from the Service Cloud case log.

Compile Playlists

Browse the video library and choose the how-to and support videos to create a custom playlist.

Personalize

Add a personal greeting message to build a rapport with support customers.

Deliver Smarter Support

Video Behaviour

Add video behavior to Service Cloud case logs to arm support reps with valuable content.

Viewer History

Identify which videos a customer has watched before recommending their next step to resolution.

Measure The Impact of Video on Support

Run Reports

Run reports and build dashboards to understand which videos result in the fastest case resolution times.

Other Salesforce Integrations.