Today’s customers expect to find answers and get support on their terms. Vidyard helps support teams deliver faster, smarter, more personalized customer support through the power of video and viewer analytics.
Put context on what videos a customer has watched at the fingertips of support reps within the case log.
Run reports and build dashboards on the videos that result in the fastest resolution times.
Create a video support Hub to house and organize video-based training content, accessible on-demand 24/7.
Embed video resources and hubs in Knowledge base articles and Salesforce Community Cloud for training and support.
Use Interactive annotation events in support videos to serve up relevant knowledge base articles, guides and even CSAT surveys.
Use interactive CTA's to get customer feedback on whether the video helped resolve the problem without having to place another call to a customer service rep.