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Privacy Policy

Welcome! This Privacy Policy (this “Policy”) explains how we at Buildscale, Inc. (“Buildscale”), operating as Vidyard (“Vidyard”), collect, use, disclose and otherwise process personal information. We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Policy describes the personal information we may collect from you, the purposes for which we collect it, how we use it and how we keep it secure. This Policy also describes the choices you can make about your personal information, including how you can manage, delete or have access to your personal information. Vidyard will not collect, use or disclose your personal information other than in compliance with this Policy.

Click on any of the links below to read a summary for that topic. If you want learn further detailed information, click “more” in that section.

Vidyard is headquartered in Kitchener, Ontario, Canada. Vidyard has appointed an internal data protection officer for you to contact if you have any questions or concerns about Vidyard’s personal data policies or practices. Vidyard’s data protection officer’s contact information is as follows:

Data Protection Officer
Buildscale Inc.
1 Queen St. N, Unit #301
Kitchener, ON, Canada
N2H 2G7

Personal information is information that is about you as an identifiable individual. If you are a business customer it does not include your name and business contact information. Aggregated, statistical or de-identified information is not personal information. Information generated through your use of our websites or watching videos will not be personal information unless we can combine it with other information that would identify you.

Vidyard is a video platform service that helps businesses transform communications and sales through the use of online video. This Privacy Policy explains how we collect, use and disclose your personal information in the course of our business. This Privacy Policy also covers the information we may collect offline, such as when you telephone us, visit us in person or interact with us at an event, for example enter a contest or speak to us at a trade show. When our customers collect your personal information through our video platform service in the course of their business, their use of your personal information is governed by their privacy policy, not ours.

The Vidyard Websites include our website, any subdomains, and any other Buildscale websites. Our Services include downloadable computer software and any products or services purchased or otherwise made available from Vidyard Websites.

Vidyard’s Services include video content libraries and distribution platforms that third parties can use to show viewers their videos.

By using the Vidyard Websites or the Vidyard Services you agree to the practices outlined in this Privacy Policy. If you do not agree, you should not interact with any Vidyard Websites or use any of the Services, or otherwise provide Vidyard with your personal information.

In most cases, we collect information about you when you give it directly to us. For example, we you create an account or purchase our services. We also collect information when you call us, visit our offices or interact with us at an event. Also, like many websites and technologies, we automatically collect technical data when you visit and interact with Vidyard Websites and Vidyard Services.

We collect a variety of data including your contact information, payment details, business information, user uploaded content, and communications you have with our team. The precise types of information that is collected will depend on your interaction with Vidyard, Vidyard Websites or the Vidyard Services.

We also collect information about your interaction with our Services, including the resources that you access, pages viewed, how much time you spent on a page, and how you reached our Website. We also log the details of your visits to our Services and certain information generated in the course of using our Services, such as mouse movements, clicks, page visits, text entered, how long you spent on a page, and other details of your actions on our website. We may share this information with trusted third-parties to analyze and organize any collected data on our behalf.

When you visit the Vidyard Websites, we receive data from your devices, including your IP address. This technical data generally will not identify you as a visitor. However, in some instances, this technical data may be linked to you if you have given us identifying information about you.

Business analytics involves the analysis of data to understand trends and insights about how individuals use the Vidyard Websites and the Vidyard Services. Aggregated data means data that is combined so that you are no longer identifiable. We use analytics and aggregated data to improve our business.

We use your personal information to communicate with you, to provide you with assistance, products and services that you request, and to adapt the Vidyard Websites and the Vidyard Services to your interests. We also use your personal information to understand how you use the Vidyard Websites and the Vidyard Services to protect and improve our business.

If you link your Vidyard account with your favorite social media profile such as Google+, Facebook, or YouTube, we may collect certain information from the social media platform through their respective API services (e.g. through the use of YouTube API services). The social media integration function is optional and can be removed at any time.

When you post audio-visual materials to your website or to a third party website, we collect information about your account and the use of the content that you post. If you use our invitation features, such as chats and sending invitations to friends, Vidyard may collect some information from them.

We use technologies and/or belong to marketing programs in order to provide visitors, users and customers with advertising targeted to their interests. To learn more about interest-based advertising and what choices you have, please visit our dedicated Cookies and Advertising Policy.

Sometimes, Vidyard shares or discloses your personal information and technical data to outside parties, such as our partners and service providers. For example, Vidyard shares information with our service providers who assist Vidyard with marketing, data hosting and credit card payments. Vidyard may disclose personal information due to legal requirements or enforcement, such as defending against legal claims or to investigate and prevent illegal activities. We may also disclose viewer data to our customers, such as how many times a video was watched and location of the viewers.

We may provide customers with certain identifiable usage information directly related to the videos and other content that they make available through the Vidyard Services. This includes information about who specifically viewed the content and how many times a particular content was watched by a particular viewer. Viewers should be aware that customers may share such usage information with other third parties (see the next section). We are not responsible for the use of any information by such customers and their third party services. With that said, Vidyard requires all customer to use the Vidyard Services in line with applicable laws. Please contact our Data Protection Officer if you have any questions in this regard or require assistance in contacting a one of our customers.

Our customers may integrate the Vidyard Services with other third party applications and platforms. In doing so, our customers may transfer your personal information from our platform to the third party. Vidyard is not responsible for the transfer of such information by our customers. Please contact our Data Protection Officer if you have any questions in this regard or require assistance in contacting a one of our customers.

The security of your personal information is important to us. Although we cannot guarantee 100% security, we use reasonably appropriate security measures to protect your personal information against unauthorized use, access, modification, destruction or disclosure. We require our third party service providers to use similar safeguards to those we use.

Vidyard has its headquarters in Canada and the Vidyard Services are hosted in Canada and the United States. Some or all of the personal information we collect may be stored or processed on servers located in Canada and the United States.

Vidyard retains personal information only as long as necessary to serve the identified purposes for which it was collected, subject to legal requirements.

Certain Services within our platform may allow you to access the contact data in your Google Workspace account (“Contact Data”). If you choose to allow the Services to access Contact Data, we will use this data to identify email addresses that contain the same domain name as the email address you used to register for the Services. We will only use Contact Data to invite your contacts to join you in the Services if you instruct us to invite certain contacts. Our use and transfer to any other application of your Contact Data received from the Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use Requirements. We will not share any Contact Data with third-party applications, including AI models.

Protecting the safety of children when they use the Internet is very important to us. The Vidyard Websites and Vidyard Services are not designed or intended for use by children or anyone under the age of 13. Vidyard does not knowingly collect the information from children. Please contact us at for any concerns or questions about children’s personal information.

Do you live in California? California Civil Code Section 1798.83 permits California residents that use the Vidyard Websites and Vidyard Services to request certain information regarding how Vidyard discloses their personal information to third parties for such third parties’ direct marketing purposes, and what choices they have.

If this applies to you and you would like to make such a request, please contact us at Please include the following in the subject line: Attention: Privacy Officer – California Privacy Rights.

Also, we must let you know about Do Not Track signals. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Vidyard Websites do not currently change the way they operate based upon detection of a Do Not Track or similar signal.

You have options when it comes to your personal information.

Opt-out of email communications. If you have subscribed to receive periodic promotional and marketing emails from Vidyard and would like to now opt-out, you can do so by any of the following options:

If you do opt-out of receiving promotional and marketing messages, Vidyard may still contact you regarding our business relationship with you.

Unlink my social media profile. Should you wish to unlink your Vidyard account from your social media profile, simply log into your account, select “Groups” and click “Integrations”. Select the specific Integration and click “Remove” next to the social media profile you would like to unlink.

Access, verify, correct, update or delete personal information. You can update certain information by logging into your account. You may also submit your request to Vidyard shall respond and execute your request, subject to any contractual or legal restrictions.

Close your Vidyard account. If you wish to delete your account and stop doing business with Vidyard, please contact our customer service representative at

Information processed by Vidyard on behalf of one of our Customers. Please contact our Data Protection Officer if you require assistance in contacting a one of our customers in order to access, verify, correct, update or delete personal information that may have been collected by Vidyard Services on their behalf.

Opt-out of cookies, tracking technologies and / or targeted advertising. Please visit our dedicated Cookies and Advertising Policy to learn what choices you have.

Complaints. We would be happy to first discuss and attempt to resolve your issue. Please contact us immediately at If we cannot resolve it, we will provide you with the contact information of the appropriate privacy authority.

See the Contact Us link below to learn how to reach us for other inquiries.

For any data deletion or other privacy related requests, please fill out this intake form or contact us directly with any questions or complaints at:

Attention: Privacy Officer
Buildscale Inc.,
1 Queen St. N, Unit #301
Kitchener, ON, Canada
N2H 2G7

We may change this Privacy Policy. Please check back periodically for changes. If we make any significant changes, we will endeavour to communicate this to you where possible. Your continued use and interaction following any changes to the Privacy Policy constitutes acceptance of those changes.

Last Updated: 03/27/2024