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Vidyard Accessibility Policy

Vidyard strives to achieve accessibility for all. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and will ensure that we offer a safe and welcoming environment that is respectful of each person’s abilities. We will put the following policies into practice in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

Statement of Commitment

At Vidyard, we believe in the dignity and worth of all individuals, and promote inclusivity and accessibility in how we do business. We’re committed to providing a barrier-free environment for our customers, employees, job applicants, visitors and other stakeholders who interact with our business or access our information. It is our goal as an organization to uphold the requirements of all legislations, including the Accessibility for Ontarians with Disabilities Act (“AODA”), 2005. Our commitment to making our organization accessible to everyone includes the integration of accessibility legislation with our policies, procedures, programs and training, which will be reviewed as practices, procedures, or regulations change.


This policy describes how Vidyard provides its programs, goods and services in a manner that respects the dignity, independence, integration and equal opportunity of persons with disabilities.


Vidyard is committed to providing training to all employees and other representatives of Vidyard who deal with the public or other third parties on behalf of Vidyard, as well as those who are involved in the development of policies, programs, practices that deal with the provision of Vidyard’s goods and services.

Training will be completed within the first 3 months of employment at Vidyard and will be provided in a way that best suits the roles of employees and volunteers. Content includes an introduction to AODA, an explanation of the 5 standards of AODA, and best practices that pertain to our business.

Information and Communications

Vidyard is committed to meeting the communication needs of persons with disabilities. When communicating with a person with a disability, individuals working on behalf of Vidyard will do so in a manner that takes into account the person’s disability and will make a reasonable effort to have the person with a disability understand both the content and intent of the communications. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.

Vidyard will consult with persons with disabilities to determine their information and communication needs.


Those seeking employment at Vidyard will be notified that accommodations may be made for persons with disabilities, upon request, during the recruitment, assessment, and selection processes. Workplace information that is required to perform a job will be provided in accessible formats to Vidyardians with disabilities. Individualized emergency evacuation plans will be created, as required, to ensure a safe evacuation for persons with disabilities. Throughout the employment lifecycle, we will take into account the accessibility needs of Vidyardians with disabilities.

Use of Assistive Devices, Service Animals and/or Support Persons

Vidyard has designed its goods and services with specific product guidelines that allow customers to optimize the accessibility of the product. In addition, persons with disabilities are welcome to use a personal assistive device to obtain, use or benefit from Vidyard’s goods and services. Vidyard will make every effort to allow for the use of a personal assistive device unencumbered.

Vidyard welcomes support persons to accompany persons with disabilities on a Vidyard premises in order to help with communication, mobility, personal care or other reasons related to his/her disability.

Persons with disabilities on Vidyard’s premises are welcome to be accompanied by a guide dog or other service animal for reasons related to his/her disability, except as prohibited by law or when another individual’s health and safety could be seriously compromised by the presence of a service animal.


Vidyard welcomes the opportunity for collaboration and feedback related to the achievement of the accessibility requirements and standards outlined in this policy.

As it relates to the provision of Vidyard’s goods and services, individuals representing Vidyard will accept verbal feedback and will use sensitivity and diplomacy to address any issues immediately when possible. Feedback may also be conveyed in person at Vidyard’s headquarters in Kitchener, toll free via telephone 1-800-530-3878 ext 3211 and/or via email to

Vidyard is committed to responding to and investigating all complaints of discrimination based on disability. If a complaint is found to have merit, immediate steps will be taken to end the conduct at issue.

Notice of Temporary Disruption to Services or Facilities

Should any aspects of our facilities that are used by persons of disabilities, a notice will be publicly posted including information about the reason for the disruption, anticipated duration, and a description of alternative facilities or services if available.

In the event that our product or product’s services are interrupted, a notice of disruption will be sent out via Vidyard’s Customer Support team.

Design of Public Spaces

Vidyard will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

  • Parking
  • Waiting areas and meeting rooms

Vidyard’s Accessibility Plan

Vidyard has established a Multi-Year Accessibility Plan for the Kitchener site, which is maintained on an ongoing basis. The purpose of the Accessibility Plan is to proactively identify, remove and prevent barriers to persons with disabilities in Vidyard’s policies, programs, practices and services in Ontario. Full details on the plan can be found at the following link: Vidyard’s Multi-Year Accessibility Plan