Last modified: March 31, 2025
This list identifies the subprocessors currently engaged by Vidyard and authorized to process personal data.
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Subprocessor
Purpose
Subprocessor Location
Amazon Web Services, Inc.
Hosting
USA
APIHub, Inc. dba Clearbit
Data Enrichment Services
USA
Brightcove, Inc. Zencoder
Video Encoding
USA
Buildscale (US) Inc.
Customer Support
USA
Datadog, Inc.
Platform Monitoring
USA
Edgecast Canada ULC
Content Delivery Network
USA
Fastly, Inc.
Content Delivery Network
USA
Google Workspace
Email and Cloud Storage
USA
Heap, Inc.
Platform Analytics
USA
HeyGen Technology Inc. (Only for customers who use AI Avatars)
Creation of an AI Avatar and related videos
USA
Knock Labs, Inc.
Event Notifications Service
USA
Ninja Partners, Inc.
Customer Support and Content Management
USA, Philippines
OpenAI, LLC (Only for customers who use AI enabled features and functionality)
Artificial Intelligence Enabled Functionality
USA
Rev.com, Inc.
Video Transcription Services
USA
Tavus Inc. (Only for customers who use AI Avatars)
Creation of an AI Avatar and related videos
USA
Tray.io (Only for customers who require integrations using Tray)
Cloud Based API Integration Platform
USA
Zendesk, Inc.
Customer Support
USA
