Today's customers expect to find answers and get support on their terms. Vidyard helps support teams deliver faster, smarter more personalized customer support through the power of video and viewer analytics.
Send the best, most relevant support videos to customers right from the Service Cloud case log.
Browse the video library and choose the how-to and support videos to create a custom playlist.
Add a personal greeting message to build a rapport with support customers.
Add video behavior to Service Cloud case logs to arm support reps with valuable content.
Identify which videos a customer has watched before recommending their next step to resolution.
Run reports and build dashboards to understand which videos result in the fastest case resolution times.
