Customer Support Templates

From training video templates to case resolution examples to customer onboarding templates and more, explore our collection of free customer support video templates you can use to delight your customers and keep them happy.

Sales

Marketing

Customer Support

AI

Featured

New Customer Onboarding Template

Use this free new customer onboarding template to introduce a new customer to other members of the team and outline next steps.

Easy Screenshare

A screenshot of a Vidyard video for onboarding a new customer including images of the Sales & Customer Support team that the new customer would work with

A screenshot of a Vidyard video featuring a smiling female customer success manager addressing the camera

Customer Communications

Customer Success Manager Introduction Template

Use this free template to record a quick but genuine personalized video that makes new customers feel right at home with your company.

Easy Introduction Selfie

A screenshot of a Vidyard video featuring Vidyard co-founder Devon Gallaway

Customer Communications

Customer Feedback Request Template

Use this free customer feedback request template to generate more reviews and feedback from your customers. Use this video now.

Easy Less than 1 minute Selfie

A screenshot of a Vidyard screen share video featuring a new product walkthrough

Onboarding & Training

New Customer Feature Launch Template

Use this free customer feature launch template to summarize new product features and how they can help a specific customer.

Easy Screenshare

A screenshot of a Vidyard video featuring two people, a male salesperson and female salesperson each smiling at the camera

Customer Communications

New Customer Welcome Template

Use this free customer welcome template to put a face to your name by welcoming new customers with a personal video message.

Easy Less than 1 minute Selfie

A screenshot of a Vidyard video showing a screenshare of Vidyard's Microsoft Outlook integration feature for technical support resolution

Case Resolution

Technical Support Resolution Template

Use this free technical support resolution template to quickly and easily create a technical support video for your customers.

Easy Less than 1 minute Screenshare

A screenshot of a Vidyard video featuring a male salesperson holding up a small sign that reads "Hi Mike"

Case Resolution

Addressing Customer Questions Template

Use this free customer communications template to address customer questions and inquiries more effectively with video. Try this template now.

Easy Screenshare Selfie

Self-Introduction Template

Use this free self-introduction template to create an impactful and personalized video to share with new customers. Try this video now.

Easy Less than 1 minute Selfie

A screenshot of a Vidyard video featuring a smiling male salesperson waving at the camera

A screenshot of a Vidyard screen share video showing the product dashboard in a step-by-step onboarding walkthrough

Step-by-Step Customer Onboarding Template

Use this free step-by-step onboarding template to create a simple video tutorial to help new customers get familiar with your product.

Average Screenshare

A screenshot of a Vidyard customer support video

Screen Sharing Customer Support Template

Use this free template to provide fantastic customer support using screen sharing to show specific issues and fixes with the power of video.

Easy Screenshare