Sophos is leading global cybersecurity company that provides managed detection and response services and a complete portfolio of endpoint, network, email, and other security solutions to defeat cyberattackers. The Sophos support team needed to provide a consistent location where customers could find accurate expert content on Sophos’ products.
Organizations often need a centralized location for customers to find high-quality video content they can trust.
How do they…
In the case of Sophos, it needed to create a site that served as a centralized location for quality content and allowed it to implement its own search engine.
Vidyard is an integral tool in our video production strategy, as it gives us the flexibility to implement our technical requirements while being simple and well thought-out enough to not require code editing for minor changes.
—Florentino Sanchez, Sr. Director, Digital Customer Support & Global Support Readiness
Sophos now has a Sophos Techvids dedicated website allowing the company to implement the Coveo search engine. This custom search engine caters to what customers need when they search. It also gathers the analytics to help Sophos improve its content and provide a better experience for customers searching for solutions.
This has resulted in:
Learn more about Vidyard on the Salesforce AppExchange.
This customer story was originally published by Salesforce.